Our materials are carefully selected from the best international suppliers. The marble primarily comes from Carrara, renowned for their exceptional quarries.
Questions and Answers
PRODUCT INFORMATION
Yes, each piece is hand-finished by our designers and craftsmen, ensuring exceptional quality and uniqueness.
We offer custom personalization options. Don’t hesitate to contact our customer service to discuss your specific requests.
ORDERING PROCESS
Ooumm offers secure payment through our payment partner Stripe. None of your data is retained by Ooumm after the order is complete.
You can also pay by bank transfer; we will ship your order once the payment is credited to the company’s bank account.
We deliver throughout Europe and to most countries worldwide. Shipping costs are calculated based on weight and destination.
A tracking number will be sent to you by email as soon as your package is shipped, and you can check the status of your order by clicking on the following link.
Yes, we accept returns within 14 days. We ask that you return the product intact and in its original packaging. We will offer a refund or exchange according to your preference. Please note that return shipping costs are the customer’s responsibility.
You can contact us by filling out the contact form. You will find all our contact information on the following page.
USE AND CARE OF OOUMM OBJECTS
We recommend using a soft, damp cloth and absolutely avoiding cleaning products.
We draw your attention to the fact that impacts and scratches can damage the product; handle the products with great care.
Marble can slightly change over time. This is a sign of its authenticity and nobility.
Some of our products are specifically treated to withstand weather conditions. Always check the technical specifications of each item.
The following phenomena can affect product quality: UV exposure, temperature variations, frost risks, and potential moisture absorption.
Yes, our products are adaptable, but avoid areas with high humidity such as unventilated bathrooms.
We recommend using appropriate supports and checking the stability of the support carefully. Ooumm objects have significant weight, so be careful to handle them with caution.